Made2ski offer an excellent returns policy. Should you be unhappy with the goods you have received, and need a refund or exchange, then just send it back to our mail order address (below).
Returns must be made within 21 days of receiving the goods, and we will issue a refund within 4 working days of the goods being returned to us. All returned items must arrive in their original packaging.
We ask that you pay for the cost of return carriage, although if the item has been returned due to a fault then we will gladly refund the postage cost within 4 working days of goods being returned to us. Standard delivery charges will apply to exchanges.
All unwanted items must be new and unused, and with original labels attached, along with all receipts. Please do not apply the postage label directly to the product packaging and ensure the item is packaged securely and suitably for transit.
When you are arranging to return an item, we strongly recommend that you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit.
According to the Distance Selling Regulations you have the legal right to cancel your order up to a maximum of 14 days from the day after you receive your goods. You must notify us of intent to cancel in writing, by contacting us at:
Made2ski, 3 Christchurch terrace, Thorne Road, Doncaster, DN1 2HU.
Any return postage costs are the responsibility of the customer and goods must be returned unused and packaged safely for transit with all original tags attached.